Welcome to Singapore Soka Association - eSales

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Online Store Policy

Our business days are Mondays to Fridays, excluding Saturdays, Sundays & Public Holidays.
The cut-off time for all orders is 5pm* on business days. Orders made before the cut off time will be processed on the same day. And orders made after the cut off time will be processed on the next business day. 

1. Order Acceptance Policy
The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Sales Department of Singapore Soka Association reserves the right, without prior notification, to limit the order quantity on any item and/or refuse acceptance of an order.

2. Order Cancellation Policy
You cannot cancel an order (or part of an order) after credit card has been authorised and approved. i.e. You cannot cancel the order after checkout (prior to that, your reading & acceptance of Terms and Conditions). However, you can cancel an order if there is a strong, valid reason. Please note the following cancellation charges:

a. A cancellation charge of 20% of the order will be imposed for all cancellations made within 48 hours upon ordering.
b. A cancellation charge of 50% of the order will be imposed for all cancellations made after 48 hours upon ordering.

To cancel an order, please email us at esalesenquiry@ssabuddhist.org or call +65 6471 3594.

3. Return Policy
All products, once sold are non-returnable. However, exceptions will be made for faulty products provided they are reported to Sales Department of Singapore Soka Association within 3 days upon acceptance of delivery. All faulty products must be returned to us in their original packaging and must be accompanied with the sales invoice with the date of purchase and serial number(if any) clearly printed on it for verification. Please also give a brief description on the fault of the product(s). 

a. Local Return Policy
Return of products will be arranged during the business hours at the Sales Department located at 156 Pasir Panjang.

Our Store Operating Hours are:

Tuesday to Friday  1pm - 8pm
Saturday                12pm - 5pm
Sunday                   9am - 5pm

Closed on Monday and Public Holiday

It is advisable that you contact our staff, during office hours, at 65-6471 3594 before making the trip.

b. Overseas Return Policy
Customer has to return the said faulty product(s) and bear the return freight charges. Upon receipt of the faulty product(s), Sales Department of Singapore Soka Association will send the replacement product(s) via best method. Normal delivery lead time applies. 

All products to be returned have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and serial number (if any) clearly printed on it for verification.

4. Exchange Policy
Once a product has been sold, it cannot be exchanged except for the following:

a. Products received are different from what is stated on the invoice; i.e. wrong goods are delivered.
b. Product is found to be faulty.

If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods. Please contact us within 3 working days upon receiving the goods if there should be any missing item(s) from your order. Our representative will arrange to deliver the missing item(s). 

a. Local Exchange Policy
Exchange of product(s) will be arranged at Sales Department located at 156 Pasir Panjang Road.

Our Store Operating Hours are:

Tuesday to Friday  1pm - 8pm
Saturday                12pm - 5pm
Sunday                   9am - 5pm

Closed on Monday and Public Holiday

It is advisable that you contact our staff, during office hours, at 65-6471 3594 before making the trip.

b. Overseas Exchange Policy
Customer has to scan/picture the said product(s) and email to Sales Department of Singapore Soka Association for verification. Sales Department of Singapore Soka Association will send the replacement product(s) via best method upon approval. Normal delivery lead time applies.

All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.

5. Pricing Policy
Singapore Soka Association - Sales Department reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising.

6. Delivery and Receiving of Orders
When an order is delivered but there is no one to receive the goods, our courier would leave a white card informing customer to contact us for arrangement of 2nd delivery attempt. If 2nd delivery attempt is unsuccessful, the item shall be delivered back to Singapore Soka Association - Sales Department. A delivery charge of $20 will be imposed to customer for the next delivery upon request. 
 

Upon delivering the order, the person who receives the goods will be required to sign on the invoice and indicate his/her name and NRIC/Passport number. If the person who receives the goods is not the credit card holder or registered customer, it is preferable that he/she produces a copy of the customer’s NRIC/Passport so as to protect the interest of the customer.

Please also review our Terms and Conditions which govern your visit to the Site, so that you may understand our policies and practices.